Privacy Policy

Last Updated: Nov 01, 2025

1. INTRODUCTION

Luxebot LLC ("we," "us," "our," or "Luxebot") operates the https://www.luxebot.ai website and the Luxebot AI-powered voice automation platform (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

We are committed to protecting your privacy and handling your data transparently and securely. By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

2. INFORMATION WE COLLECT

We collect several types of information to provide and improve our Services.

a) Personal Information You Provide:

  • Account Information: When you register for an account, we collect your name, email address, company name, and password.
  • Billing Information: When you purchase a subscription, we collect payment information, such as your credit card number (processed by our third-party payment processors), billing address, and phone number.
  • Customer Content: This includes all data you upload, input, or generate using our Services. This may contain personal information of your contacts or customers, such as:
    • Contact lists (names, phone numbers).
    • Call scripts and configurations.
    • Recordings and transcripts of calls made by your AI Voice Agents.
    • Calendar information for appointment booking.
  • Communications: When you contact us for support or with inquiries, we collect your name, email address, and the contents of your communication.
  • Affiliate Information: If you join our affiliate program, we collect your name, email address, website URL, tax identification information, and payment details for commissions.

b) Information Collected Automatically (Device Information):

When you visit our website, we automatically collect certain information about your device, including:

  • Log Information: Your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Cookies and Tracking Technologies: We use "cookies," web beacons, and similar technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
  • Usage Data: Information about how you interact with our Services, such as the pages you visit, the features you use, and the time spent on those pages.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes:

  • To Provide and Maintain Our Services: To create your account, process payments, provide customer support, and enable the core functionality of the AI Voice Agents.
  • To Communicate With You: To send you service-related announcements, technical notices, updates, security alerts, and administrative messages. With your permission, we may also send you marketing and promotional communications.
  • To Improve and Personalize Our Services: To analyze usage trends and preferences, conduct research, and develop new features and functionality.
  • For Security and Fraud Prevention: To monitor and protect the security of our Services, detect and prevent fraudulent transactions, and combat spam and abuse.
  • For Legal and Compliance Reasons: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
  • For Our Affiliate Program: To manage your participation, track referrals, and process commission payments.

4. LEGAL BASIS FOR PROCESSING (FOR EEA USERS)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

  • Performance of a Contract: To fulfill our obligations under the Terms of Service with you.
  • Legitimate Interests: For our legitimate business interests, such as improving our Services, marketing, and preventing fraud, where these interests are not overridden by your data protection rights.
  • Consent: Where we have obtained your clear, affirmative consent, such as for certain marketing communications.
  • Legal Compliance: Where processing is necessary to comply with a legal obligation.

5. SHARING YOUR PERSONAL INFORMATION

We may share your information in the following situations:

  • Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support. These providers are contractually obligated to protect your data.
  • Business Transfers: If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as a business asset.
  • Compliance with Laws: We may disclose your information where required to do so by law, subpoena, or other legal process, or to protect our rights, property, or safety, or that of others.
  • With Your Consent: We may share your information for any other purpose with your explicit consent.

We do not sell your personal information or the personal information of your contacts to third parties.

6. INTERNATIONAL DATA TRANSFERS

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

7. DATA RETENTION

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, or as needed to comply with our legal obligations, resolve disputes, and enforce our agreements.

  • Account Information: We retain for as long as your account is active and for a reasonable period thereafter in case you wish to reactivate.
  • Billing Information: Retained as required by tax and accounting laws.
  • Customer Content: You can delete your Customer Content at any time. We will delete this content upon your request or after a reasonable period following account termination, unless we are legally obligated to retain it.
  • Device Information: Retained for a shorter period for analytics and security purposes.

8. YOUR DATA PROTECTION RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

  • Access and Portability: The right to request copies of your personal information.
  • Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Erasure ("Right to be Forgotten"): The right to request that we erase your personal information, under certain conditions.
  • Restrict Processing: The right to request that we restrict the processing of your personal information, under certain conditions.
  • Object to Processing: The right to object to our processing of your personal information, under certain conditions.
  • Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at support@luxebot.ai. We will respond to your request within a reasonable timeframe.

9. "DO NOT TRACK" SIGNALS

We do not currently respond to "Do Not Track" (DNT) signals sent by web browsers. We encourage you to visit the "Help" section of your browser to learn about your privacy settings, such as managing cookies.

10. DATA SECURITY

We use administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

11. CHILDREN'S PRIVACY

Our Services are not intended for individuals under the age of 18 ("Minors"). We do not knowingly collect personal information from Minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete that information.

12. AFFILIATE DATA

If you are an affiliate, the information you provide is used solely to manage the affiliate relationship, track referrals, and process payments. You are responsible for ensuring your use of our affiliate links and marketing materials complies with applicable laws.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Services after any change constitutes your acceptance of the new Privacy Policy.

14. CONTACT US

If you have any questions about this Privacy Policy, your data, or wish to exercise your rights, please contact us at:

Luxebot LLC
Email: support@luxebot.ai