Terms & Conditions

1. SUBSCRIPTION PLANS AND BILLING

1.1 Subscription Plans

LuxeBot offers monthly subscription plans, including Basic, Pro, Elite, and VIP. Each plan has its own pricing, workspace limits, included Voice AI minutes, and available features, as described on the LuxeBot pricing page.

Customers are responsible for selecting a plan that meets their requirements and reviewing the applicable plan limits and usage charges before subscribing.

1.2 Subscription Payments

Subscription fees are billed monthly in advance through the payment method accepted during checkout.

Customers authorize LuxeBot and its designated payment providers to collect applicable subscription fees, additional purchases, and other charges expressly authorized under these Terms.

Failed subscription payments may result in restricted access, suspension, or cancellation in accordance with these Terms.

1.3 Included Voice AI Minutes

Each subscription includes a specified monthly allowance of Voice AI minutes:

• Basic: 400 minutes per month.
• Pro: 1,200 minutes per month.
• Elite: 2,500 minutes per month.
• VIP: 6,000 minutes per month.

Unused included minutes do not roll over between billing cycles.

Additional Voice AI minutes may be purchased at the prices displayed on the LuxeBot pricing page, subject to the applicable plan rules and purchasing restrictions.

1.4 Text AI and Email Sending Charges

Text AI and email sending are usage-based services. Unless otherwise stated on the applicable pricing page:

• Text AI: $0.005 per response.
• Email sending: $0.005 per email sent.

These services operate on a pay-as-you-go basis. LuxeBot does not require an advance deposit specifically for Text AI responses or email sending. Charges accrue based on recorded usage and are collected using the applicable authorized billing method.

Customers remain responsible for charges incurred through their accounts, including usage resulting from their configurations, campaigns, integrations, and authorized users.

1.5 Failed Payments and Service Restrictions

If an authorized payment fails, LuxeBot may notify the account owner, request an updated payment method, restrict additional purchases, pause affected functionality, or suspend services as reasonably necessary to prevent unpaid usage or financial losses.

Where practicable, LuxeBot will provide notice and an opportunity to resolve the payment issue. Applicable law may require additional notice or limit suspension rights.

2. AGENCY RESELLING PROGRAM

2.1 Eligibility and Activation

LuxeBot may permit eligible agency owners to activate reselling functionality for selected workspaces.

Agency reselling allows an agency to offer access to LuxeBot functionality to its own customers under the agency's commercial arrangements.

Reselling is optional and is subject to the agency's subscription plan, workspace limits, payment configuration, verification requirements, and any additional conditions displayed within LuxeBot.

An agency must activate reselling separately for each eligible workspace. A workspace may not activate reselling until the required workspace payment method has been added and the applicable activation requirements have been satisfied.

LuxeBot may reject, delay, restrict, or suspend activation where necessary for payment security, legal compliance, fraud prevention, or platform integrity.

2.2 Agency Responsibility for Workspace Customers

When an agency resells LuxeBot services, the agency is responsible for its own commercial relationship with the workspace customer.

Subject to applicable law and the actual payment arrangement, the agency is responsible for:

• Setting its own resale prices, markups, and commercial terms.
• Explaining its services, pricing, usage charges, and limitations to workspace customers.
• Providing accurate descriptions of the services it offers.
• Obtaining customer acceptance of the agency's applicable terms.
• Handling customer support and billing inquiries concerning its resale arrangement.
• Meeting promises, service commitments, and obligations it makes to its customers.
• Complying with applicable consumer protection, privacy, telecommunications, marketing, tax, and other legal requirements.

An agency must not make unauthorized representations, guarantees, or commitments on behalf of LuxeBot.

LuxeBot provides the underlying technology and platform. Unless expressly agreed in a separate written agreement, LuxeBot is not a party to the agency's separate resale agreement with a workspace customer and does not guarantee the agency's pricing, business conduct, services, promises, or performance.

Nothing in this section excludes responsibility or liability that cannot legally be excluded.

2.3 Agency Responsibility for Reselling Activity

The agency is responsible for how it uses the reselling functionality and for the activities of its users, staff, contractors, and workspace customers to the extent permitted by law.

An agency must not use reselling to engage in fraud, misleading sales practices, unauthorized charges, unlawful communications, abuse of payment systems, or other prohibited activity.

LuxeBot may investigate suspected misuse and restrict or suspend affected reselling functionality where reasonably necessary to protect customers, payment systems, the platform, or legal compliance.

2.4 Stripe Connect and Agency Payment Processing

Stripe Connect is the default payment-processing option for eligible agency reselling arrangements. Wise may be available as an optional payout or transfer method where supported by LuxeBot.

Where workspace customer payments are processed through an agency's connected Stripe account using the configured payment model, the agency is responsible for its customer-facing transaction and associated obligations, including applicable Stripe processing fees, refunds, disputes, chargebacks, and customer communications.

The actual allocation of merchant-of-record responsibilities depends on the payment structure, applicable payment-provider terms, and applicable law. These Terms do not override Stripe's agreements or determine legal status contrary to the actual transaction structure.

The agency must maintain its payment account in good standing and comply with applicable payment-provider verification, security, and operational requirements.

2.5 LuxeBot's Share and Agency Markup

Where the reselling arrangement requires LuxeBot to collect its platform or usage share, that share will be calculated using the applicable pricing, usage records, and commercial rules displayed in LuxeBot or agreed in writing.

The agency may establish its own resale price or markup, subject to applicable law and platform restrictions.

LuxeBot's share and the agency's resale revenue are separate components of the commercial arrangement. The agency's markup does not reduce amounts owed to LuxeBot unless LuxeBot expressly agrees otherwise.

LuxeBot may display the agency's recorded resale earnings, markup, usage, and related transactions in the agency dashboard. Dashboard figures may be estimates or pending amounts until payment processing and reconciliation are complete.

An amount displayed as earnings does not guarantee that the underlying customer payment has settled or that a payout is immediately available.

2.6 Pay-As-You-Go Reselling

Where pay-as-you-go reselling is enabled, workspace customers may be charged for eligible usage through the configured payment arrangement without requiring the agency to purchase an advance deposit for Text AI responses or email sending.

LuxeBot may collect its applicable share from the agency under the agreed billing arrangement. The agency authorizes collection of amounts properly due under that arrangement using its configured payment method.

Usage records, billing statements, and transaction history may be used to calculate amounts due, subject to correction of demonstrable errors and any rights provided by applicable law.

2.7 Failed Collection of LuxeBot's Share

If LuxeBot cannot collect an amount due from the agency, LuxeBot may notify the agency owner and display a warning or payment prompt.

LuxeBot may pause the affected workspace's reselling functionality or restrict additional billable activity until the outstanding amount is resolved. Where practicable, the agency will receive notice and an opportunity to update its payment method or otherwise resolve the issue.

LuxeBot may also restrict additional top-ups or other purchases associated with the affected account where necessary to prevent further unpaid charges.

An agency must not circumvent payment restrictions or continue using restricted functionality without authorization.

2.8 Alternative Payment Methods and Payout Setup

Where supported, an agency may continue using an eligible reselling configuration while completing the setup or verification of a payout method, provided all required payment and activation conditions are satisfied.

The availability of alternative payment methods depends on the applicable payment provider, account eligibility, and LuxeBot's configuration.

If the agency's payment method fails, the agency may be required to provide a valid alternative payment method. A failure affecting one payment route does not guarantee that another route will be available or that all reselling activity can continue uninterrupted.

Agency markup or payout amounts may remain pending until the relevant customer payments have settled, required verification has been completed, and any applicable holds or reversals have been resolved.

2.9 Customer Payment Methods

Where required by the applicable payment arrangement, a workspace customer must maintain a valid payment method before reselling activation or continued billable usage is permitted.

Existing workspace customers may be asked to add or re-enter their payment details when a reselling arrangement or payment configuration changes.

LuxeBot may provide a transition period of seven (7) days for eligible customers to update their payment methods following a notified migration. The transition period does not guarantee uninterrupted access if continued access would create a legal, security, payment-provider, or material financial risk.

Payment credentials are handled through the relevant payment provider and are subject to that provider's terms and security requirements.

2.10 Payment Disputes and Chargebacks

If a workspace customer disputes a transaction, LuxeBot may notify the agency owner and identify the affected workspace to the extent permitted by law and applicable payment-provider rules.

The agency may review the situation and decide whether to deactivate or pause the affected workspace, subject to any mandatory platform restrictions or payment-provider requirements.

A dispute does not automatically require LuxeBot to suspend the entire agency account. However, LuxeBot may restrict the affected workspace or related functionality where necessary to prevent fraud, further losses, unlawful activity, or payment-provider violations.

The agency is responsible for responding to disputes relating to its own transactions, providing supporting evidence, and bearing applicable fees or losses allocated to it under the relevant payment-provider agreement and transaction structure.

2.11 Reselling Deactivation

An agency may request to disable reselling, subject to any outstanding transactions, unpaid charges, or operational requirements.

Where reselling is being disabled across multiple workspaces, LuxeBot may require the relevant workspace payment methods or reselling payment configurations to be removed or deactivated before completing the request.

The agency may be required to review and confirm the affected workspaces before the change is processed.

Disabling reselling does not automatically cancel the agency's underlying LuxeBot subscription, erase outstanding balances, reverse completed transactions, or eliminate obligations to workspace customers.

3. SUBSCRIPTION UPGRADES, DOWNGRADES, AND WORKSPACE LIMITS

3.1 Upgrades

An agency may upgrade its subscription according to the options available in its account.

Any upgrade charges, credits, or adjustments will be calculated according to the billing rules displayed at the time of the change or otherwise communicated by LuxeBot.

Unused included Voice AI minutes do not carry over to the new plan unless LuxeBot expressly states otherwise in writing or in the applicable plan terms.

3.2 Downgrades and Billing Date

Unless otherwise stated at the time of the request, a downgrade takes effect at the end of the current paid billing period.

Until that date, the agency remains on its existing plan and is responsible for the applicable subscription fees.

At the next renewal, the subscription may be charged at the lower plan's price, provided the downgrade has been approved and all required conditions have been satisfied.

Unused included minutes from the previous plan are not transferred to the lower plan or added to the new billing cycle.

3.3 Workspace Limits

Each subscription plan has a maximum number of permitted active workspaces. If you request a downgrade to a plan that allows fewer workspaces than you currently have, you must select the workspace or workspaces you wish to retain within the limits of your new plan.

For example, if you downgrade from a plan that allows ten workspaces to a plan that allows only one workspace, you must select the single workspace you want to keep. Any workspaces exceeding the new plan's limit may be paused after the downgrade is approved and takes effect; they will not automatically be deleted.

Need assistance? If you are unsure which workspaces to retain or need help with your downgrade, please contact LuxeBot Support before applying any changes. Our team can guide you through the process and help you understand the potential impact on your workspaces.

3.4 Downgrade Approval Process

Where the requested downgrade requires a workspace-limit review, LuxeBot may create a downgrade request for review by the designated product owner or authorized administrator.

The request may be approved, rejected, or returned for additional information.

Approval may depend on the requested plan, workspace selection, account status, outstanding balances, and applicable reselling or payment requirements.

3.5 Pausing Excess Workspaces

After an approved downgrade takes effect, workspaces exceeding the new plan's permitted limit may be paused rather than deleted.

The agency will retain access only to the workspace functionality permitted under its downgraded plan, subject to the applicable account settings and platform procedures.

A paused workspace is not guaranteed to remain operational or available for customer-facing activity. Access, integrations, campaigns, calls, messages, automations, and other features may be restricted while the workspace is paused.

Pausing a workspace does not erase outstanding charges, cancel separate customer contracts, or automatically delete its data.

Reactivating a paused workspace may require an eligible subscription plan, payment configuration, workspace selection, or administrative approval.

4. AGENCY PAYOUTS

4.1 Default Payout Method

Stripe Connect is the default payment and settlement option for eligible agency reselling arrangements.

Wise may be offered as an optional transfer method where supported and approved by LuxeBot.

The available methods depend on the agency's location, account verification, payment-provider eligibility, currency support, and applicable restrictions.

4.2 Agency Verification

An agency must provide accurate business, identity, banking, tax, and other information reasonably required for payment processing, fraud prevention, compliance, and payout administration.

Payouts may be delayed, restricted, or withheld where information is incomplete, verification is pending, a payment is disputed, or the relevant provider imposes a hold.

4.3 Payout Calculations and Reconciliation

Agency payouts and resale earnings are subject to reconciliation of customer payments, refunds, chargebacks, reversals, LuxeBot's share, applicable fees, and other amounts properly due.

Pending, estimated, reversed, or disputed amounts may be adjusted after reconciliation.

LuxeBot may correct demonstrable calculation errors and update dashboard balances to reflect completed transactions and valid adjustments.

4.4 Reversed Payments

If a previously credited transaction is refunded, reversed, disputed, charged back, or otherwise invalidated, the associated agency earnings may be reduced or reversed to the extent attributable to that transaction and permitted by applicable law.

The agency dashboard may identify reversed amounts and the relevant transaction or date where that information is available.

5. AFFILIATE PROGRAM AND PAYOUTS

5.1 Affiliate Payout Method

Wise Transfer is the default payout method for eligible affiliates, subject to availability, verification, and applicable restrictions.

An affiliate must provide accurate payout details and complete any required verification before payment can be made.

5.2 Tax Documentation

LuxeBot retains its existing affiliate tax-documentation workflow.

Depending on the affiliate's status, location, and applicable tax requirements, LuxeBot may request forms or documentation such as Form W-9, Form W-8BEN, Form W-8BEN-E, or other applicable documentation.

The required documentation is determined by the affiliate's circumstances and applicable law. No affiliate is automatically exempt from tax documentation solely because they are located outside the United States.

Affiliates are responsible for providing accurate and current information and for their own tax obligations, except to the extent applicable law places a withholding, reporting, or other obligation on LuxeBot.

5.3 Payout Holds and Adjustments

Affiliate payouts may be delayed or adjusted where verification is incomplete, a transaction is reversed, a referral is found to be fraudulent or ineligible, or a payment provider requires additional review.

LuxeBot may request further information before releasing a payout where reasonably necessary for compliance or fraud prevention.

6. ACCEPTABLE USE AND AGENCY CONDUCT

Agencies and workspace customers must comply with the LuxeBot Acceptable Use Policy and all applicable laws.

An agency must not:

• Make false or misleading claims about LuxeBot or its services.
• Promise features, availability, compliance status, or results that LuxeBot has not authorized.
• Use the platform for unlawful calling, messaging, fraud, impersonation, or abusive activity.
• Circumvent consent, opt-out, telemarketing, or data-protection requirements.
• Misrepresent its relationship with LuxeBot.
• Use reselling functionality to charge customers without appropriate authorization.
• Interfere with payment processing, security controls, or other customers' accounts.

LuxeBot may investigate suspected violations and restrict or suspend affected accounts or workspaces where reasonably necessary.

7. INDEMNIFICATION AND RESPONSIBILITY

To the extent permitted by applicable law, an agency agrees to defend, indemnify, and hold harmless LuxeBot and its affiliates, officers, directors, employees, agents, and contractors against third-party claims, losses, liabilities, and reasonable costs arising from:

• The agency's resale agreement or commercial relationship with a workspace customer.
• Unauthorized, misleading, or unlawful commitments made by the agency.
• The agency's pricing, billing, refunds, or customer-service practices.
• The agency's misuse of the reselling functionality.
• The agency's violation of applicable laws or payment-provider requirements.
• The agency's breach of these Terms.

This obligation does not apply to the extent a claim results from LuxeBot's own conduct for which liability cannot legally be excluded or transferred.

Nothing in these Terms removes any rights that a customer has under mandatory consumer-protection or other applicable law.

8. THIRD-PARTY PAYMENT PROVIDERS

LuxeBot may use third-party payment and transfer providers, including Stripe, Stripe Connect, and Wise.

Use of these providers may require acceptance of separate terms, identity verification, business verification, or compliance with additional requirements.

LuxeBot does not control every aspect of a third-party provider's availability, processing decisions, payout timing, account restrictions, or dispute procedures.

Each party must comply with the terms applicable to the payment services it uses. Nothing in these Terms overrides a payment provider's contractual requirements or guarantees approval, uninterrupted processing, or a specific payout date.

9. SUSPENSION AND TERMINATION

LuxeBot may restrict or suspend an account, workspace, reselling feature, payout, or other functionality where reasonably necessary because of:

• Unpaid charges or repeated payment failures.
• Suspected fraud, abuse, or unauthorized transactions.
• Violations of these Terms or applicable law.
• Payment-provider restrictions or compliance requirements.
• Security risks or misuse of the platform.
• A valid dispute or other material financial risk.

Where practicable and legally permitted, LuxeBot will provide notice and an opportunity to resolve the issue.

Suspension does not automatically cancel outstanding payment obligations or resolve the agency's separate contractual obligations to its workspace customers.

Where appropriate, an agency should communicate service interruptions or changes to its customers and make any arrangements required by its own customer agreements.

10. GENERAL PROVISIONS

These revised provisions form part of the LuxeBot Terms & Conditions and should be read together with the existing provisions concerning privacy, acceptable use, intellectual property, disclaimers, limitation of liability, termination, governing law, and dispute resolution.

If a separate written agreement expressly addresses a specific agency reselling, payment-processing, or commercial arrangement, the documents will be interpreted together. In the event of a direct conflict, the controlling document will be determined by its terms and applicable law.

LuxeBot may update these Terms as permitted by law. Material changes will be communicated where required. Continued use after an effective update constitutes acceptance only to the extent permitted by applicable law.

11. HIPAA-RELATED SERVICES AND PROTECTED HEALTH INFORMATION

11.1 Optional Healthcare Add-On

HIPAA-related services are available only to eligible VIP plan customers, subject to an additional fee of $350 per month, separate from the VIP subscription fee. Customers must contact LuxeBot and complete the required eligibility review, agreements, and implementation requirements before the add-on is activated.

Payment of the add-on fee does not, by itself, establish or guarantee HIPAA compliance.

11.2 Business Associate Agreements

Where LuxeBot acts as a business associate under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the parties must execute an applicable Business Associate Agreement (BAA) before using the relevant services to create, receive, maintain, or transmit protected health information (PHI), as required by law.

The BAA governs the permitted use, disclosure, protection, and handling of PHI and supplements these Terms. If the BAA conflicts with these Terms concerning PHI, the BAA will control to the extent of that conflict.

11.3 Customer Responsibilities

Healthcare customers remain responsible for determining whether their use of LuxeBot is appropriate for their legal and regulatory obligations. Customers must implement required administrative, physical, and technical safeguards; manage authorized access; obtain required permissions; and use the services in accordance with applicable privacy and security laws.

Customers must not submit PHI through features, integrations, or services unless the relevant use has been approved and the required agreements and safeguards are in place.

11.4 Third-Party Services

LuxeBot may rely on third-party providers to deliver hosting, databases, communications, artificial intelligence, telephony, storage, and integrations. PHI may be processed through a third-party service only where the service, configuration, and contractual arrangements have been reviewed and approved for the intended use, including any required BAAs.

LuxeBot does not represent that every third-party integration or feature is suitable for processing PHI.

11.5 No Automatic Compliance Guarantee

Neither a VIP subscription nor purchase of the optional healthcare add-on guarantees that a customer's organization, configuration, workflows, or use of LuxeBot complies with HIPAA or other applicable healthcare laws.

Compliance depends on the services used, the parties' contractual arrangements, appropriate safeguards, customer practices, and applicable legal requirements.

11.6 Suspension and Termination

LuxeBot may restrict or suspend PHI-related functionality where reasonably necessary to address a security risk, contractual breach, missing required agreement, or legal or regulatory concern, subject to applicable law and any applicable BAA.

Upon termination of the relevant services, the parties will handle PHI in accordance with the applicable BAA and legal requirements.

12. CONTACT INFORMATION

For questions regarding these Terms, contact: